International Shopping FAQ
1. How does international shipping work?
JohnPatou.com now ships globally! Prices are displayed in your local currency, and all import duties/taxes are calculated at checkout—no surprise fees upon delivery.
2. What payment methods are accepted?
We accept:
- Major credit cards (Visa, Mastercard, Amex)
- PayPal
- Local payment options (varies by country)
3. When will my order arrive?
Delivery times vary by destination (typically 3-10 business days). Track your order in real time at JohnPatou.com/track.
4. Can I return international orders?
Yes! Returns are processed within 30 days:
- Initiate a return at JohnPatou.com/returns
- Follow the provided international return instructions
- Refunds are issued to your original payment method
5. Are duties and taxes included?
Yes—all import fees are prepaid during checkout. You won’t pay anything extra upon delivery.
6. What if my country isn’t listed?
Contact us via JohnPatou.com, and we’ll explore shipping options for you.
7. Need help?
Visit JohnPatou.com/help for live support.